FAQ
- How do I choose the correct size? Please refer to our size chart on each product page. All measurements are manually measured. If you are between two sizes, we recommend choosing the larger one for a looser fit. You can also contact us with your height and weight for size advice.
- Can I change my order after placing it? You can modify shipping address, size or style only if your order has not been processed and shipped. Once the parcel is shipped, we cannot make any changes.
- Why is my tracking number not updating? The logistics carrier may take 2–5 business days to scan and update tracking information after picking up your package. If there is no update for a long time, please reach out to our customer service.
- What if I receive the wrong or defective clothing? Please take clear photos of the item, packaging and shipping label, then send them to us. We will arrange reshipment, exchange or refund according to your choice, and we will cover the relevant shipping cost.
- Can I cancel my order? Order cancellation is allowed before shipment. Send us an email with your order number to apply. After shipment, you need to receive the package and submit a return request.
- How long does the refund take? Once we receive and inspect your returned goods, we process refunds within 3–5 business days. The refund arrival time depends on your bank’s processing speed.
- Is my personal information safe when I pay? We use encrypted payment gateways. Your payment information is protected and will not be saved by our store.