Shipping Policy

  1. Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be handled on the next working day. We reserve the right to cancel orders with incorrect or incomplete shipping information.
  2. Shipping Methods & Delivery Time We offer standard shipping and expedited shipping options. Standard shipping normally takes 7–15 business days. Expedited shipping takes 3–7 business days. Delivery times are estimated and not guaranteed, which may be affected by logistics delays, customs clearance or bad weather.
  3. Shipping Address Please double-check your shipping address before submitting your order. We cannot modify the address once the parcel has been dispatched. We are not responsible for lost packages caused by wrong addresses provided by customers.
  4. Tracking Information Once your order ships, you will receive an email with the tracking number and tracking link. You can track your package status online. If tracking has no update for more than 5 business days, please contact our customer service.
  5. Customs & Import Duties Buyers are responsible for any local customs duties, import taxes or brokerage fees that may apply to your order. We will not cover these extra charges.
  6. Lost or Damaged Packages If your package is marked delivered but you have not received it, please check with your local post office or neighbors first. For damaged or lost parcels, contact us within 7 days after delivery, and we will assist you to file a claim with the logistics provider.