Return & Refund Policy

  1. Return Eligibility You may request a return within 30 days from the date you receive your items. Items must be unused, unwashed, unaltered, with original tags attached and in original packaging. Clearance items, personalized custom clothing and underwear are non-returnable and non-refundable for hygiene reasons.
  2. Return Process Before sending items back, you must submit a return request via our contact channel and wait for our approval. We will send you the authorized return address. Returns sent without prior approval will not be accepted.
  3. Return Shipping Cost If the return is due to our error such as wrong item, size mistake or product defect, we will cover the return shipping fee. For returns caused by customer preference including size issue, style dislike, the buyer is responsible for return shipping cost. Original shipping fees are non-refundable.
  4. Refund Arrangement After we receive and inspect your returned goods, we will process your refund within 3–5 business days. The refund will be issued to your original payment account. The arrival time of funds depends on your payment provider’s processing schedule.
  5. Exchange Service We support size or style exchange. You can note your preferred replacement on your return application. If the item you want to exchange is out of stock, we will offer you a full refund instead.
  6. Rejected Returns We reserve the right to refuse returns if items show signs of wear, stains, damage, missing tags or have been washed. The goods will be sent back to you at your own cost.